Customer Care Center
Welcome to the Customer
Care Center at BellasPainRelief.com. We have listed the most frequent
questions we received from our customers. If you still cannot find what
you're looking for, contact Customer
Care and send us your question.
535 Old York Rd
Allentown, NJ 08501
(Mon-Sat 8am-5pm EST)
What is the status of my order?
To check the status of an order that you have already placed, please click on the Order Status link under Customer Service on the lower left side of the home page.
When can I expect to receive my backordered item?
Backordered items usually ship within 10 days of the original date of purchase. In some cases, depending on the season and manufacturer, backordered items can be out of stock longer than 3 to 4 weeks. If an item is on backorder for more than 10 days it is typically because the manufacturer is out of stock and everyone is unable to receive new shipments of the particular item. Once an item has been on backorder for 30 days, it will be canceled. We do not want you to be surprised by charges from an old backordered item that come back into stock after such a long wait. We will email you to remind you that the item(s) has(have) been cancelled and to see if there is a suitable substitute you would rather have.
Shipping your items promptly is our top priority. We understand that you
are having pain and a 30 day wait would not be acceptable. Large orders with backordered items will have all principal items shipped immediately. Your remaining items will be placed on back order. What does this mean? If you order a five items and only 4 are in stock, everything that is in stock
will ship immediately and the out of stock item will be placed on backorder.
Backordered items will be
subject to additional shipping charges over and above the original amount
quoted at the time of placing your order if the order is shipped in two
shipments. If you would like to substitute a backordered item, please
contact Customer Care.
How do I make a change to my order or
cancel an order/item?
To ensure order changes or cancellations are implemented before your order
is shipped, it is imperative that you call or email Customer
Careas soon as possible.
What do I do if my order did not
1) We ship via USPS and include delivery tracking numbers with each order.
2 )Call or Email our Customer
Care Department for further assistance.
An item is missing from my
1) Please log into your account and verify that the missing item is not
2) If the item was shipped, according to your account, it is very important
to contact Customer Care
immediately to start an investigation.
3) Missing item claims must be filed within 24 hours of receipt of your
How do I use a coupon?
To use a coupon code, follow these easy steps:
1) Add your items to the cart
2) Enter your code in the coupon code field and click the "Apply" button.
3)The appropriate adjustments will be made to your order and you can continue
with the checkout process as normal.
BellasPainRelief is not responsible for typographical errors. Prices are
subject to change. All Warranties on products are limited to manufacturers'
limited warranties and BellasPainRelief.com does not handle extended warranties,
please contact manufacture for warranty information.
What is your return policy?
You may return most merchandise within 15 days of the original invoice date. Orders that are older then 15 days may not be returned. All returned merchandise must be unused, in new condition and in its original packaging. This means that if it is open, used or the original packaging is destroyed it cannot be returned. “Used” is defined as any attempts to install an accessory, wear or wash a garment item, etc. Certain products may not be returned for any reason and will be indicated as part of the information about the product.
Merchandise must be returned complete with all of the original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Any item whose original packaging is clear heat-sealed plastic may not be returned once opened, no exceptions.
Inspect your products immediately
upon receipt. No returns or exchanges will be accepted after 15 days from
the date on the invoice. Shipping charges are not refundable. If multiple
items are purchased with a discount or sale promotion, any items returned
are subject to credit minus the original discount value on items not returned.
An RMA (Return Merchandise
Authorization) number must be obtained by emailing Customer
Care before any item will be accepted for return. The RMA number must
be CLEARLY indicated on the package being returned. Packages without a
valid RMA code will be refused. Do not use the item's packaging as the
shipping box. Items sent back with writing or shipping labels on the outside
of its package will not be accepted and refund will not be made.
When returning items, use
a traceable carrier (USPS, UPS, FedEx, etc., ), insure the package, and
retain the tracking information for your protection. BellasPainRelief.com
is not responsible for any missing, lost, or damaged package. Return shipping
fees are not refundable.
Any item that is returned
and does not meet these criteria will not be accepted and no refund will
I received the wrong item, what do I do?
Please email our Customer Care
Department to report shipping errors within 3 days of package receipt. Everyone
at bellasPainRelief.com works hard to ensure order accuracy, but we are
all human and mistakes do happen. We will ship out the correct item upon
receipt of the item you are returning. We will ship the item via ground
back out to you.
How do I exchange a product?
If you would like to exchange a product you have received for a different
product or products, please email our Customer
What forms of payment do you accept?
BellaspainRelief.com accepts American Express, Discover, MasterCard, Visa
All orders must be paid for in U.S. funds only.
When will my credit appear on my account after a return?
Your credit card will be credited within 1 to 2 business days following
the day we receive the returned item(s).
How do I get a copy of my invoice?
All customers can access any order placed with BellaspainRelief.com in
the "My Account" section on the Home Page. If you login to your customer
account and view your order history, you will be able to view and print
all orders you have made with us. If you need any assistance accessing
your account, please email our Customer
Must I pay sales tax?
Sales tax on the item AND shipping must be collected if the item is being
shipped to an address in New Jersey. Otherwise, no sales tax is required.
I have a question about charges on my credit card?
If you have any questions about charges on your credit card, please contact
our Customer Care department.
What if the price of my item drops after I order it?
If the price of an item you have purchased drops on our website within
two weeks of the shipping date, please contact our Customer
Care Department. We will issue an in-store credit in the form of a
gift certificate for the difference in price. You must contact us within
the two-week window to be eligible for this credit.
Where is my order shipped to?
To avoid fraudulent charges the order will be shipped to the billing address
unless otherwise notified by the purchaser. Address must also be authorized
on Credit Card.
Can I track my order?
To check the status of an order that you have already placed, please click
on the Order Status link on the home page. You will need to enter in your
order number (sent to you after placing an order) as well as your email
How much is shipping?
You will need to put your items you wish to purchase in your shopping cart.
Once you have done so you will need to press (View Cart) and you will be
able to see various shipping options available to you. USPS Ground is the
automatic base shipping, usually 3-7 Days. At bottom of the cart their will
be a box to enter in your zip code, enter it and you will get real time
shipping rates. Once you have done this the cart will show different shipping
options (General Ground, and 2-Day Shipping)
What is your business address?
535 Old York Rd.
Allentown, NJ 08501
Items that require special handling
Certain items can only be shipped via ground and will be listed as part of that items information.
Is a signature required for my package?
Most packages are shipped USPS Priority mail and do not require a signature.
They will have a delivery confirmation number assigned to each package.
I received someone else's order.
In the event that you receive someone else's order, please contact our
Customer Carefor an Return
Authorization (RA) number to return the items. Please make sure not to
open any items.
Do you ship to APO, FPO addresses?
We ship to APO/FPO addresses via USPS. APO/FPO orders may require up to 14 business days to process and ship. Most shipments are delivered to
APO/FPO destinations in 2 to 3 weeks.
Do you ship to Canada?
Yes, we do ship to Canada.
Do you ship to Europe?
No, we currently do not ship to Europe.
Do you ship to Puerto Rico?
Yes, we do ship to Puerto Rico.
Is your checkout process secure?
Yes, our checkout is secure. BellasPainRelief.com is concerned with keeping
the information you submit to us secure and private. We want to provide
you with a fast and easy purchase process. We can accept credit card payments
and provide you with the safety and comfort you demand when ordering on
the Internet. ThePainFreeStore.com offers you the advantage of placing
your order online using secure servers and encryption. Your purchases,
credit card information, and personal data are encrypted and secured through
a link to our commerce server. During the completion of your order, you
will be linked from our web pages to customized screens on our secure
server. Your information is encrypted during its trip across the Internet
to prohibit viewing by a third party. So now you can enjoy the benefits
of shopping with us knowing that you are safe in our hands, and protecting
your identity matters to us.
I forgot my password.
If you have forgot your account password, you must enter in your user name
(or email) to receive your password via email. Click Here to be redirected
to the page you need to enter your email into. You will receive a email
shortly their after with your account password.
I forgot my login name.
Your login name is your email account you used to create a account on BellasPainRelief.com.
If you have forgotten this email you used to create the account, you will
not be able to access the account, BellasPainRelief.com will NOT tell you
the email you used to create the account for security purposes (don’t
want third parties to have access to your accounts). Please register a new
account on this page.
General Warranty Information
Warranties for all products sold at BellasPainRelief.com vary product by
product. All warranties are provided by and serviced by the manufacturer
of the corresponding product. BellasPainRelief.com does not provide any
warranty service. Neither the manufacturer nor BellasPainRelief.com will
be responsible for freight of items requiring warranty service.
My product was received broken or does not work.
In the event you receive a broken or damaged item or the item proves to
be defective out of the box, please email us after you receive the package
at our Customer Care Department.
We can instruct you whether to contact the manufacturer for further assistance
or provide you with an RA (return authorization) number, depending on the
Whom should I contact for warranty repairs?
We do not provide any warranty repair or service for any products. If you
have used a product and a problem develops, you must contact the manufacturer
for all repair services. We are happy to provide you with the phone number/contact
information for the manufacturers of all products we carry. In order to
return a product to BellasPainRelief.com, it must be defective straight
out of the box and you should contact our Customer
Careimmediately upon discovering the problem.