FAQ - Dog Cooler Bed

Q. How does the Canine Cooler® Bed work?
A. The Canine Cooler® Bed uses new SoothSoft™ Comfort Technology to provide a cooling dog bed effect at room temperature. At room temperature, the dog bed feels cool to cold, just like the sensation of tile, cement, wood, or linoleum floor on your barefeet.

The difference is, the floor surfaces trap heat, while the Canine Cooler® Bed has the ability to absorb heat and then radiate away from the dog on a steady basis. In scientific terms, the bed works as a heat sink and a radiator.

Q. Does the Canine Cooler® Bed use gel?
A. No, the Canine Cooler® Bed does not use any gels. Gel mats are wet, cheaply made, and require constant reactivation, while the Canine Cooler® Bed is always dry, high quality, and requires only one initial activation.

Q. Is the Canine Cooler® Bed durable?
A. The bed is very durable, virtually puncture-proof. It has an outer membrane that is a full 20 mil vinyl thick.

Q. What happens if my dog bites/eats the Canine Cooler® Bed?
A. The bed is nontoxic. If your dog was to bite or eat it, it will not hurt him at all. It may damage the bed, possibly beyond repair. This product is not recommended for puppies that chew.

Q. Is the Bed easy to clean?
A. This is the easiest bed to clean on the market. Simply wash with warm water and a light dish soap, rinse clean and wipe dry. The Canine Cooler® Bed does not absorb odors like conventional beds.

Q. Can I use the Bed outside?
A. Yes, but do not use in direct sunlight. This will warm the bed and may discolor it. Use in "deep shade" under a covered porch, underneath an overhang, in the garage on the cement out of the sunlight's range, or under a large, shady tree. If it feels cooler to your touch than the surrounding air, then it is working correctly.

It does not have to be cold to work, it just has to be cooler than the dog, and following the laws of thermodynamics, the dog will lose heat to it. This product will always absorb and dissipate heat better than anything else your dog may choose to lie on.

If you leave the bed outside, and in the deep night/early a.m. hours the temperature gets down to 50-75 degrees, this will give the Canine Cooler® a nice, full "charge" and allow it to offer super cool comfort for your dog.

Q. Can the Bed be used while traveling?
A. The Bed will provide a substantial cooling effect while traveling. It will not keep your dog cool in a parked car. While you travel, an open window or light air conditioning will greatly help the device dissipate heat. If you travel with it frequently, it may be most convenient to purchase another unit which can be filled with less water for easy handling.

For short trips and around town, a much smaller amount of water will have enough cooling power to aid your dog.

Q. How do I make it the coolest it can be for my dog?
A. There are a few different things you can do besides keeping the bed out of sunlight: First, taking the time to properly fill and seal the bed will ensure it has the best ability to dissipate heat. Secondly, placing it on a cold floor, near a fan, or in a room with air conditioning will add even more cooling ability to your dog's cooler.

Also, SoothSoft™ Comfort Technology was designed to work at room temperature. So the cooler the room, the more cooling capacity the bed will have. If there is an area in your house that is cooler than others, and does not get as much sunlight, or is near a source of ventilation, place the bed there for the maximum cooling effect.

However, please understand that this bed delivers a great cooling effect anywhere in the home as long as it is not in direct sunlight.

Q. How do I make this the most supportive and comfortable for my dog?
A. Filling and sealing the bed properly assures the greatest level of support and comfort. This bed uses new SoothSoft™ Comfort Technology, a unique way of providing thermoregulation and different types of bodily support.

When filled properly, this bed should have a "vacuum packed" appearance. There should be no water motion. Try to follow filling instructions carefully. After 2 weeks of use, remove more air. If you are still unable to get a good vacuum packed appearance, remove several ounces of water and try again.

Q. What do I do with the Bed in the winter?
A. Many dogs are still too warm in the winter. If your dog lies on a tile, cement, vinyl or other hard surface, they are probably too hot. If your dog seeks warmth in the winter, the Canine Cooler® can still be used. Covering it with a thick cloth or blanket will block the cooling effect and allow your dog to still enjoy the premium support and enhanced comfort that is unique to SoothSoft™ Comfort Technology.

Lastly, the device can be drained and inflated slightly. This method does not provide the liquid type comfort, yet can provide excellent insulation against very cold floors. The Canine Cooler® may be stored full or empty, the cap may be left open or closed when empty.